Support Portal Access
Jul 4, 08:53 UTCResolved - This incident has been resolved.Jul 4, 07:07 UTCMonitoring - What was the issue: Users trying to access Kaltura Support portal (https://support.kaltura.com/login) received...
View ArticleKaltura media entries are showing a white page and 404 Error (Cielo Plugin ONLY)
Aug 3, 12:40 UTCResolved - This incident has been resolved.Jul 26, 15:09 UTCMonitoring - What is the Impact:Please note that this message refers to Cielo Plugin ONLY; there is no issue with other Reach...
View ArticleKaltura Webinars, Virtual Classroom and meetings recordings are not...
Aug 5, 14:00 UTCResolved - Current Status: All new recordings created after 11:45 UTC (Aug. 3rd ) are auto-uploaded.Our team uploaded the missing recordings to the Kaltura Management Console.Please...
View ArticleVOD content playback issue
Aug 24, 09:51 UTCResolved - What was the Impact: Playback issues were reported while playing VOD contentCurrent Status: Our team mitigated the issue and playback functionality restoredWhat to expect...
View ArticleKMS Upload Issue
Aug 25, 13:13 UTCResolved - What is the Impact: Users might have experienced slow upload progress or got a failure error while uploading large file sizes using KMS.Current Status: Our engineering team...
View ArticleDegraded functionality in KME/Newrow rooms
Sep 2, 18:31 UTCResolved - This incident has been resolved.Sep 2, 17:48 UTCInvestigating - What is the issue: Degraded functionality in KME/Newrow rooms.Current Status: We are investigating issues with...
View ArticleKaltura Live Service Issue
Sep 13, 14:55 UTCResolved - What was the Issue: Streaming issues on Kaltura Live Services.Current Status: Our team identified the issue and provided a fix. New streams are launched successfully.What to...
View ArticleFiles Upload Issue
Sep 30, 08:38 UTCResolved - What was the Issue: There was an issue with files upload. Users might have received an error when trying to upload files.Current Status: Together with the vendor, our team...
View ArticleVirtual Classroom and Meeting Experience Audio Issue
Oct 25, 15:01 UTCResolved - What was the Issue: There was an issue with Kaltura Webinars, Virtual Classroom, and Meetings Video Conferencing Features: users could not hear or see each other when...
View ArticleThe transcoding process is taking longer to complete
Nov 2, 20:59 UTCResolved - What was the issue: The transcoding process was taking longer to complete.Current Status: The transcoding performance is restored and we will be closing this incident.Nov 2,...
View ArticleLive Issue
Nov 10, 14:19 UTCResolved - What was the Impact: Please note that users might have experienced issues when starting a new stream.Current Status: Our engineering team has identified the root cause, this...
View ArticleFile Upload Issue
Nov 17, 22:43 UTCResolved - Resolved - What was the Impact: Users might have received an error when uploading files.Current Status: Kaltura Engineers identified the root cause and implemented a patch...
View ArticleClosed Captions Editor Issue
Nov 22, 17:46 UTCResolved - What was the Impact: Users might have experienced issues with Closed Captions Editor not loading.Current Status: Our engineering team has identified that the issue happened...
View ArticleUpload Performance Issue
Dec 20, 22:07 UTCResolved - Resolved - What was the Impact: Users might have received an error when uploading files.Current Status: Kaltura Engineers identified the root cause and implemented a patch...
View ArticleCaption Delays
Dec 21, 10:44 UTCResolved - This incident has been resolved.Dec 5, 12:39 UTCMonitoring - What was the Issue: Users may have experienced delays with processing closed captions.Current Status: The...
View ArticleAPI and Playback issue
Jan 10, 14:19 UTCResolved - What was the Issue: Our team was investigating a possible issue in the API that may affect the playbackCurrent Status: Our team implemented a patch to mitigate the issue....
View ArticleKaltura Services Issue
Jan 24, 15:27 UTCResolved - This incident has been resolved.Jan 23, 18:47 UTCUpdate - What was the issue: We have identified issues with KLTR service, general service degradation. Users might...
View ArticleKaltura Service Outage
Feb 6, 16:19 UTCResolved - This incident has been resolved.Feb 6, 14:54 UTCMonitoring - What was the issue: We have identified issues with Kaltura service, general service degradation.Current status:...
View ArticleKaltura Service Outage
Feb 6, 18:17 UTCResolved - The issue has been resolved and we are closing this incident.Feb 6, 17:16 UTCMonitoring - What was the issue: We have identified issues with Kaltura API service, general...
View ArticleAccess to support portal
Mar 30, 19:28 UTCResolved - What was the issue: Kaltura Customer Portal was unavailable due to Salesforce performance degradation.As a result, users were not able to access the support portal:...
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